“Customer Complaints are the School books from which we learn, if you have found anything wrong with our services tell us, if you have found our services are good tell others. We are alway striving to serve you better and make all our customers satisfied with our services ”
KAYS LOGISTICS COMPANY LIMITED was established in 2004 as Kays Car Rental Limited under the Companies’ Ordinance Act. In 2009 the company changed its name to KAYS LOGISTICS COMPANY LIMITED to reflect the changing nature of the company and a new focus which encompasses a broad spectrum of logistics, transportation, distribution and supply-chain solutions. The Company’s Head Quarters is located (in Dar-Es-Salaam with branches in Mtwara, Tanzania and associated offices in Beira and Pemba in Mozambique ; Mombasa in Kenya ; Kampala in Uganda and representatives in Zambia, DRC, Malawi, Zimbabwe and South Africa) at Sea View alongside the Barack Obama Avenue in Dar-Es-Salaam, Tanzania.
- To provide complete logistic solutions that are not only efficient but also reliable & affordable
- To gain confidence & trust of our valued clients by conducting business with complete honesty and integrity
- To add critical value to our logistics solutions.
Kays Logistics Company Limited vision is “Striving for Excellence”. This means that we aim to devote ourselves into helping clients flourish in their businesses. The world we live in and the way we communicate are changing, and we believe in progress, growth and execution.
We want to assist all our clients and make their lives and businesses better with services that are tailored to meet their needs today and innovating to meet their future needs. This entails getting closer to our clients, understanding their businesses, and establishing long-term relationships.
We hope that at all times when a client deals with us their exposure reflects our vision. We do what we say we will do – when we say we will do it – for the price we said we will do it for.
Products and Services
OILFIELD EQUIPMENT TRANSPORTATION
PLANT & EQUIPMENT HIRE SERVICES
CLEARING AND FORWARDING
Why Choose Us
Kays Logistics Company Limited has identified values that are important and forms the company’s identity when serving their customers.
These Values are:
- Service Orientation
- Being Proactive
- Integrity (Trustworthy)
- Value Adding Propositions
Our goal is to build long-term partnerships with our clients through blend of enhanced quality service, innovative ideas and value-adding propositions to our clients.
We offer a convenient menu of standard freight management services, including sea, air and road and balance urgency and cost-effectiveness for your day-to-day shipments.
Strength Of The Company Depends On The Following Factors:
Kays Logistics is a duly licensed logistics; Transportation and supply Chain Company. Sub-businesses undertaken by the company are shipping brokerage; freight forwarders, warehousing, transportation of dry & liquid goods; hire of plant and equipment and hire of normal vehicles.
Kays Logistics has experienced, skilled and innovative personnel. They understand that serving clients to meet, if not to exceed, their expectations is their ultimate goal at all times. These staff are at the headquarters in Dar-Es-Salaam while others are located at the other branches.
In order to ensure that our clients’ are served to their satisfaction Kays Logistics has invested in ensuring that we have good relationship with all the key players in the logistics industry. We have good relationship with Tanzania Revenue Authority, Customs & Excise Department, TICTS, Swissport, Tanzania Ports Authority, and Surface and Marine Transport Regulatory Authority (SUMATRA), Tanzania Chamber of Commerce, Industries and Agriculture (TCCIA), East Africa Customs Union, Tanzania Trucks Owners Association (TATOA) etc.
Through experience, Kays Logistics has realized that logistics need all parties (clients, suppliers and the agents) to be involved at the initial stage in order to ensure that everything goes smoothly. There are various requirements by government regulatory authorities on various shipments. Kays Logistics usually likes to work with clients when the shipment is being ordered and will advise the client and/or supplier on guidelines on any shipment that need to be imported or exported outside the country. The company also advises clients on all transportation, logistical and supply chain issues. Kays Logistics intends to remain close to the customer with the most innovative products and most comprehensive knowledge.
Kays Logistics has invested in having modern integrated computer systems, radio communication, transport and warehousing facilities in order to facilitate clients’ requirements. The company has several trucks (some owned and some leased) various normal cars and a number of motorcycles to facilitate its operations. Furthermore the company has loading and off-loading facilities in order to provide total logistical solutions to clients and become their one stop-shop.
In terms of communication, all our staff have company e-mail addresses and communicates to clients via e-mails, phones and face to face interactions. All the computers are connected to a server and thus providing networking solutions. Furthermore, all the computers have internet and staff are allocated company internet addresses to enable them communicate to clients.
Through the internet, our staff can access Global Positioning Systems (GPS) which easily identifies the location of our fleet and thus tracking cargo and goods moved and Global Status Report (GSR) posted by Cotecna indicating movement of goods all over the world. In addition, we can download all the relevant documents such as IDF, check list manual, Electronic Proforma Invoice (PFI), Pre-Classification valuation report (PCVR), amendment request, Application for CVR – Single Bill of Entry (SBE), etc.
Our Company can access containers’ or vessel information through shipping lines websites. Kays Logistics Company Limited has an entire list of shipping lines websites. This ensures that we are able to trace whereabouts of a ship in the conveniences of own offices instead of spending time and money to run to various shipping lines offices for such information. This system also allows the company to give the said information to our customers in timely manner.
All our corporate customers are relationship managed by an officer but monitored on daily basis by the top executive. Once a corporate customer has contracted our company logistical jobs, the top executive will assign a relationship manager for the esteemed client.
Kays Logistics Company Limited provides clients with the status reports of all the jobs as they progresses. This need is matched by the client’s requirements. There are clients’ who require daily, weekly or bi-weekly status report. The selection is done by the client and implemented by our company, when the company requires certain relevant documentation from the client we will send a status report to the client in addition to the telephone communication in order to facilitate smooth operations.
The company has policies that are observed while attending clients. All the policies have been communicated to staff through Staff Manual Policy.